{"id":11528,"date":"2019-02-12T16:58:55","date_gmt":"2019-02-12T15:58:55","guid":{"rendered":"https:\/\/www.istitutomeridiana.it\/segnalazioni-reclami-e-ricorsi\/"},"modified":"2023-12-16T13:38:16","modified_gmt":"2023-12-16T12:38:16","slug":"reports-complaints-and-appeals","status":"publish","type":"page","link":"https:\/\/www.istitutomeridiana.it\/en\/reports-complaints-and-appeals\/","title":{"rendered":"Reports, complaints and appeals"},"content":{"rendered":"

[vc_row][vc_column][vc_single_image image=”10569″ img_size=”full” alignment=”center” style=”vc_box_shadow_border”][vc_empty_space][vc_custom_heading text=”Reports, complaints and appeals” use_theme_fonts=”yes”][vc_column_text]Reports and complaints may be submitted by e-mail, certified e-mail, fax or regular mail.<\/p>\n

Before sending a report or making a complaint, please note that:<\/p>\n

    \n
  1. Anonymously submitted messages will not be accepted<\/strong>, in order to avoid reports made for speculative purposes or disruption of competition.<\/li>\n
  2. The accuracy of the data entered will be checked before the processing procedure is started<\/strong>.<\/li>\n
  3. The protection of the personal data<\/strong> of all persons using the complaints and whistleblowing service is guaranteed<\/strong> and anonymity is ensured in the processing, if requested by the user.<\/li>\n
  4. Please note that in the case of reports referring to possible criminal offences committed by Meridiana staff, and for all complaints and appeals, the Committee for Safeguarding Impartiality (CSI)<\/strong> will also be informed.<\/li>\n
  5. Istituto Meridiana<\/strong> undertakes to provide a response to the complainant within 30 working days.<\/strong><\/li>\n<\/ol>\n

    A report differs from a complaint in that it does not necessarily imply dissatisfaction with the services or products purchased, but indicates behaviors that are not in line with the relevant technical standard<\/strong> (ISO 9001, etc.)<\/p>\n

    A complaint, on the other hand, is intended to express the dissatisfaction of any type of user<\/strong> (consumer, client organization, Public Administration, etc.) with the use of a service provided, or the purchase of a product sold by an organization certified by Istituto Meridiana.<\/p>\n

    Before submitting a report or a complaint, you must be sure that you are highlighting a behavior<\/strong> (of Istituto Meridiana or of one of its customers) actually related to the system certification activities carried out by Istituto Meridiana.<\/p>\n

    Before sending your message, please consult the Register of Certified Organizations<\/strong> available on request and the Accredia databases at www.accredia.it<\/strong>.<\/p>\n

    Istituto Meridiana will follow up on any messages received that relate to its own functions or those of its client organizations.<\/p>\n

    Reports and complaints can be sent in the following ways:<\/p>\n

      \n
    1. by e-mail to: segnalazioni@istitutomeridiana.it<\/a><\/li>\n
    2. by certified e-mail to the address: istitutomeridiana@pec.it<\/a><\/li>\n
    3. by fax to: (+39) 0824 094559<\/li>\n
    4. by mail to: Via Cirignano (Villette Sirio) – 82016 Montesarchio (BN) ITALY<\/li>\n<\/ol>\n

      An appeal is a request addressed by the client organization to Istituto Meridiana<\/strong> for reconsideration of a decision taken against it.<\/p>\n

      Appeals can be sent by registered letter with acknowledgement of receipt or by e-mail, within 15 working days<\/strong> of notification of the decision taken by Istituto Meridiana.<\/p>\n

      For further indications and\/or clarifications concerning the management of reports, complaints and appeals, consult the Rules for the Certification of Management Systems (RG01)<\/strong> available in the “Download<\/a>” section.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

      [vc_row][vc_column][vc_single_image image=”10569″ img_size=”full” alignment=”center” style=”vc_box_shadow_border”][vc_empty_space][vc_custom_heading text=”Reports, complaints and appeals” use_theme_fonts=”yes”][vc_column_text]Reports and complaints may be submitted by e-mail, certified e-mail, fax or regular mail. Before sending a report or making a complaint, please note that: Anonymously submitted messages will not be accepted, in order to avoid reports made for speculative purposes or disruption of competition. The…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11528","page","type-page","status-publish","hentry"],"yoast_head":"\nSegnalazioni, Reclami e Ricorsi<\/title>\n<meta name=\"description\" content=\"La segnalazione e il reclamo possono essere esposti attraverso e-mail, pec, fax o posta ordinaria.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.istitutomeridiana.it\/en\/reports-complaints-and-appeals\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Segnalazioni, Reclami e Ricorsi\" \/>\n<meta property=\"og:description\" content=\"La segnalazione e il reclamo possono essere esposti attraverso e-mail, pec, fax o posta 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